Our Values
Be Customer-obsessed
Unite as One&
Dare to be Bold

Financials

Our Strengths

  • Strong balance sheet and cash flow
  • Disciplined deployment of capital
  • Easy access to capital

How We Create Value

  • Strong focus on growth while maintaining efficient cost control and improving productivity
  • Expanding geographical footprint while maintaining a leadership position in current markets
  • Prioritising capital allocation to optimise value creation

Value Created for Stakeholders

  • Consistent history of dividend payment (80 fils/ share) with new progressive dividend policy
  • Robust EBITDA margin
  • High credit ratings (AA-; Aa3 / stable outlook)

Diversified Portfolio

Our Strengths

  • Operations in 32 countries1
  • Diversified portfolio with mix of maturing high cash flow generating markets and high growth markets

How We Create Value

  • Diversifying into non-telecommunication business by scaling up consumer and enterprise digital services

  • Diversifying into new geographies with stable currencies and strong growth profile

  • Forming strategic partnerships and joint ventures and investing in pioneering start-ups

Value Created for Stakeholders

  • No.1 or No.2 in value in most of our key markets

  • Large customer base with over >170 million subscribers 1

  • Accelerating growth by investing in non-telco business (Careem Everything App, STARZPLAY, Help AG, Beehive, Bespin Global, etc.)

ESG

Our Strengths

  • Dedicated sustainability function tasked to further embed sustainability across the Group
  • Developing a comprehensive sustainability strategy aligned with business goals and societal expectations

How We Create Value

  • Board sub-committee and management steering committee are driving the sustainability agenda forward ensuring focused governance and oversight

  • Increased disclosure of relevant ESG metrics and clearer narrative of ESG work enhancing transparency, accountability and stakeholder trust

  • Understanding and addressing sustainability material issues across our value chain

  • Established an ESG network across the Group

Value Created for Stakeholders

  • Maintained ESG performance and ranking in international indices (MSCI “A” rating), inclusion in the FTSE4Good Index and received “B” score in CDP

  • Set carbon emission reduction targets. Our commitment to net-zero (Scope 1 and 2) by 2040 at Group level is validated by SBTi2

  • Improved our diversity, equity and inclusion performance, with 25.8% women in our workforce and increased the number of women in management3 by 12%

Our People

Our Strengths

  • Diverse workforce with 74 nationalities
  • Flexible working model including hybrid policy

How We Create Value

  • Creating a culture of diversity and inclusion with equalised benefits for all employees

  • Focusing on Emiratisation by hiring graduates to develop our future leaders

  • Aligning compensation and the benefits framework with long-term strategic objectives

Value Created for Stakeholders

  • Employment Engagement Index of 80%
  • Featured by Forbes on the World’s Best Employer List
  • Certified as a Great Place to Work
  • High gender diversity at 26% and record-breaking Emiratisation of 53% in the UAE

Networks

Our Strengths

  • Deployed latest technology (4G/ LTE/5G/FTTH)
  • Investment in platforms, software, data centres, digital ecosystem, etc.

How We Create Value

  • Building one of the best network infrastructures in the world

  • Investing in license and spectrum acquisitions to improve quality of service

  • Enhancing and digitising customer experience (CVM, data analytics, etc.) and offering

Value Created for Stakeholders

  • Leading mobile network download speeds of 313 mbps3
  • 5G penetration > 99% of population in the UAE
  • UAE global leader in FTTH penetration (98%)

1 - Excluding countries from PPF Telecom transaction (Hungary, Bulgaria, Serbia, Slovakia)
2 - Science-Based Target initiative
3 - UAE operations