Annual Report 2022

accelerattransform

enterprise

e&’s business-focused vertical drove digital transformation, technological disruption and enhanced security for thousands of businesses across the UAE. Throughout its expanding regional footprint, it has delivered growth, formed partnerships and created value for the Group and all its stakeholders.

About e& enterprise

The enterprise-focused arm of e&, e& enterprise, is based on a successful model combining the strength and reach of a telco with the agility and expertise of a digital player. Its vision is to enable organisations across multiple sectors to maximise their digital potential by designing, delivering, and operating impactful, intelligent, and secure end-to-end digital solutions using resilient platforms.

Through its innovative digital vertical value propositions, it enables more sustainable developments, safer cities, better government services, connected healthcare, enriched education, the future of banking, highly automated industries, manufacturing and logistics.

e& enterprise comprises three growth engines

  • e& enterprise cloud: enables organisations of all sizes to realise the benefits of cloud by providing digital enablement infrastructure and customer experience solutions. It takes a customer-centric and cloud- agnostic approach to deploy and operate digital enablement solutions with the right cloud services

  • Help AG powered by e& enterprise: provides leading enterprises and governments across the region with strategic consultancy combined with tailored information security solutions and services that address diverse requirements, enabling them to evolve securely with a competitive edge

  • e& enterprise iot&ai: brings together the combination of Internet of Things and Artificial Intelligence technologies to transform companies into data- driven organisations

e& enterprise

Accelerate growth in cloud, cyber and IoT and expand internationally through new, fast-growth business models

Positioned for accelerating impact

Since its launch, e& enterprise has driven the digital transformations of government entities and large organisations, building a strong track record of designing, building and operating mega projects. With the right capabilities to provide innovative digital vertical value propositions in the UAE, it recently expanded its operations across the region, with offices in Saudi Arabia and in Egypt.

Strong capabilities and expanded solutions

e& enterprise cloud

With nine data centres and over 750 customers across the UAE, the cloud segment continued to deliver strong growth and value for the business in 2022.

Help AG powered by e& enterprise

With over 500 customers across the region and two Cyber System and Organisation Controls (SOC) in Dubai and Riyadh, the Help AG segment continued to expand and innovate during the year to protect customers across the region.

e& enterprise iot&ai

With over 5,000 customers and over a million smart connections, the Internet of Things and AI segment continued to accelerate towards the future through disruptive product launches and partnerships this year.

Driving innovation and customer experience

Customer Experience (CX) has been transformed in recent years through the pervasiveness of digital technology, creating a fundamental shift in the way customers and citizens interact with companies and governments. e& enterprise partnered with NICE this year to offer its customers a Cloud Contact Center Solution (CCaaS).

Continued growth and progress in 2023

In the year ahead, e& enterprise will continue to build capabilities, deliver exceptional service, and execute its strategy in order to consolidate its position as the largest digital player in the region. To accelerate growth across the business, it will focus on the following priority areas:

  • Secure further key mandates and references in the UAE
  • Expand capabilities through inorganic and strategic partnerships to strengthen its offerings in managed services, business applications and system integration
  • Become a truly regional player with operations in the UAE, Saudi Arabia, Egypt and regional operations centres for cloud and cybersecurity, while developing autonomous commercial and consulting capabilities in digital transformation
  • Develop a regional platform business to foster the exchange and cocreation of value in the region